Privacy Policy

HouseAdda ("we", "us", "our") operates as a real estate discovery platform connecting property buyers, renters and investors directly with verified builders, developers and owners across India. Our registered office is in India, and we operate under the applicable laws of the Republic of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

This Privacy Policy governs your use of our website at houseadda.com, including any sub-domains, mobile applications, APIs and services. It describes how we collect, process, store, share and protect personal data that you provide to us directly or that we collect automatically when you interact with our platform.

A. Information You Provide to Us

When you register, submit an enquiry, or interact with our platform, we may collect the following personal information:

• Identity Information: Full name, date of birth, gender (when provided voluntarily)
• Contact Information: Email address, phone number, residential or mailing address
• Property Preferences: Preferred city, locality, budget range, BHK configuration, property type, and intended purpose (buy/rent/invest)
• Financial Information: Home loan enquiry details, approximate budget, and income range (collected only when you request loan assistance — we do not store credit card or bank account details)
• Communications: Messages, queries, or feedback submitted through contact forms, email, or WhatsApp

B. Information We Collect Automatically

When you browse our website, certain technical data is collected automatically through cookies and similar technologies:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent, search queries, listings viewed, links clicked, and referring websites
• Location Data: Approximate location derived from your IP address or GPS data (only if you grant location permission on your device)

HouseAdda uses your personal data only for legitimate, specified purposes. We will never use your data in ways you have not agreed to. The primary uses are:

We do not use your data for automated decision-making or profiling in ways that would produce significant legal effects on you.

HouseAdda is fundamentally a platform that connects buyers and renters with property owners and developers. Sharing limited information is therefore central to the service we provide. We only share your data as described below:

With Builders and Property Owners

When you submit an enquiry for a specific project, your name, phone number and contact preferences are shared with the respective RERA-registered builder or verified owner so they can respond to you. By submitting an enquiry, you explicitly consent to this sharing.

With Trusted Service Providers

• Hosting and cloud infrastructure providers who store data on our behalf
• Email and SMS communication service providers
• Analytics platforms (e.g. Google Analytics) used in anonymised or aggregated form
• Home loan DSAs and lending partners (only when you request loan assistance)

Legal Disclosures

We may disclose your information to regulatory authorities, law enforcement agencies, or courts when required by law, a court order, or other legitimate legal process.

HouseAdda uses cookies and similar tracking technologies to improve your experience, understand how visitors use the platform, and deliver relevant property recommendations.

Types of Cookies We Use

• Essential Cookies: Required for the site to function correctly — login sessions, search preferences, form data. These cannot be disabled.
• Analytics Cookies: Help us understand visitor behaviour using tools like Google Analytics. Data is aggregated and anonymised.
• Preference Cookies: Remember your settings — city preference, budget filters, recently viewed properties.
• Marketing Cookies: Used to deliver relevant property listings and promotions on our platform and partner sites (e.g. Facebook Pixel, Google Ads remarketing). You can opt out via your browser settings.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling cookies may affect certain features on the platform, such as saved searches or personalised recommendations. For further information on cookies, visit www.aboutcookies.org.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard TLS 1.3 protocols.
• Secure Storage: Personal data is stored on secured cloud servers with restricted access controls and regular security audits.
• Access Controls: Only authorised HouseAdda personnel with a need to know can access user data, and all access is logged.
• Data Minimisation: We only collect the data we actually need to deliver our services and delete it when it is no longer required.
• Breach Response: In the unlikely event of a data breach, we will notify affected users and relevant authorities as required by applicable law.

While we take every precaution, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and to notify us immediately at info@houseadda.com if you suspect any unauthorised use of your account.

HouseAdda respects your rights over your personal data. Depending on applicable law, you may have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data, subject to any legal obligations we may have to retain it.
• Right to Object: You can object to our processing of your data for marketing purposes at any time. Simply email us or use the unsubscribe link in any of our emails.
• Right to Data Portability: You can request that we provide your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process data, you can withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@houseadda.com or call +91 98446 01308. We will respond to all requests within 30 days. We may ask you to verify your identity before processing your request.

Our website may contain links to third-party websites, builder microsites, or partner portals. These sites operate independently of HouseAdda and have their own privacy policies. We are not responsible for the content or privacy practices of external websites.

We use the following third-party tools on our platform, each governed by their own privacy policies:

• Google Analytics: Web analytics (data anonymised where possible)
• Google Maps API: Displaying property locations and neighbourhood information
• Facebook Pixel: Measuring ad campaign effectiveness (you can opt out via Facebook Ad Settings)
• WhatsApp Business API: For customer communication via WhatsApp

We recommend reviewing the privacy policies of any third-party services you interact with through our platform.

HouseAdda is intended for use by adults aged 18 years and above. Our platform, services and content are not directed at or designed for children under the age of 18.

We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it. If you are a parent or guardian and believe your child has submitted personal data to us, please contact us at info@houseadda.com and we will act promptly.

We review and update this Privacy Policy periodically to reflect changes in our services, technology, or applicable laws. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on our homepage for a minimum of 30 days
• Notify registered users via email for significant changes that affect how we process their data

We encourage you to review this policy periodically. Your continued use of HouseAdda after any changes constitutes your acceptance of the updated policy. Previous versions of this policy are available upon request.

If you have any questions, concerns, or complaints about this Privacy Policy or about how we handle your personal data, please reach out to us through any of the following channels:

• Email: info@houseadda.com
• Phone: +91 98446 01308
• Website: houseadda.com/contact

In accordance with the Information Technology Act, 2000 and applicable rules, our Grievance Officer can be contacted at the email address above. We aim to acknowledge all privacy-related complaints within 48 hours and resolve them within 30 days.

If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority or consumer court in your jurisdiction.